As HIC Services proudly marks over 30 years in business, I have taken the opportunity to reflect on our journey and the people who have made it possible. When I founded Hunter Industrial Ceramics in 1994, I could not have imagined how far we would come. What began as a small Newcastle-based operation serving the local steel and mining industries has grown into a multi-state organisation supporting more than 230 customers over time — some of whom have stood beside us for the full three decades.

Over the years, we have faced the inevitable challenges that come with growth — economic shifts, industry change, and global uncertainty — but through it all, our foundations have remained the same: Integrity, Loyalty and Trust. These values continue to guide every decision we make and underpin the strong, lasting relationships we have built with our customers, suppliers and staff.

I am immensely proud of the people who make up HIC. Many have been with us for over ten, twenty and even thirty years, and their dedication and skill are the heart of our success. Employees new to the business will benefit greatly from the years of experience these employees are passing down, including our growing sales team who bring fresh ideas, energy and relationships that will help shape the next chapter of our story.

On behalf of the Bynon family, I want to express my heartfelt thanks to every employee, customer and supporter who has contributed to our journey. Your loyalty, hard work and belief in what we do have built the foundation on which we now stand. I am proud of what we have achieved together — and I am genuinely excited for what the future holds.

– Frank Bynon
Managing Director & Founder